Delivering such a great customer experience that you’re drowning in reviews? Talk about a double-edged sword!
You might be thinking: “Why respond? They’re happy customers!”
Think again…
Recent research from BrightLocal’s Local Consumer Review Survey shows that:
- 88% of consumers are “likely” to use a business that responds to all reviews, positive and negative.
- 59% of consumers expect to see a response to their review within two days of the review being left.
So… how can you respond to all reviews, leaving happy customers satisfied and addressing the concerns of less-than-happy ones, all within the time period they prefer, and still have time to crack on with the work that gets you these customers in the first place?
Simple. Become a superhero. 🦸
Our new Review Reply Templates feature in Monitor Reviews (with added AI!) will revolutionize how you respond to Google reviews and Facebook recommendations with BrightLocal and turn you into a Review Response Superhero. By setting your own response templates to common responses, you’ll leave every satisfied customer even more satisfied when you respond.
How does it work?
Create a Template
Review Reply Templates couldn’t be easier to get started with. Just create a template that fits your tone of voice and select which review ratings you want to apply it to. Agency customers can even link templates to clients, allowing them to manage all review responses in one place.
Select Your Template
Then, when you’re sipping your morning coffee and reviewing the plaudits and praise (and the rest), just select the template that works best for the review, adjust if needed, and hit ‘Use’.
What’s this about AI?
Want to make your responses even more tailored and less “templatey”? With the magic of our ‘Generate AI Response’ button, a response is created that speaks specifically to what the customer review mentions, and you barely have to lift a finger.
Didn’t love the first iteration? Easy, just click ‘Generate AI Response’ again. You can generate up to three responses per review.
Where do I start?
Reputation Manager users and ‘Grow’ plan customers can get started right away! Just head into BrightLocal and get ready to work some review response magic. Need a helping hand? Head over to our dedicated Help Center guide on this awesome new feature.
Contents
