Several of our providers may be based outside of the EEA.
This is a complete list of our sub-processors and where your data will be held.
| Name | Description | Country |
|---|---|---|
| GSuite | Email provision for brightlocal.com. Office applications and file storage. | Dublin, Ireland |
| Googe Analytics | Analytics to help understand how customers interact with the BrightLocal website. | United States |
| Intercom | Customer Service Platform | Dublin, Ireland |
| Amazon Web Services (AWS) | Cloud Platform. | Dublin, Ireland |
| Zoom | Video Conferencing Platform | USA |
| PipeDrive | Lead and Customer Management Platform. | AWS - Dublin, Ireland |
| HiBob | HR Management Platform | AWS - Dublin, Ireland |
| Recruitee | Recruitment system | AWS - Dublin Google - Germany |
| Deel | HR Management Platform for global employees | AWS - Dublin, Ireland |
| UltimateAI | AI driven chatbox feature for ZenDesk | Google Data Centres - EU |
| TicketTailor | Ticket and payment site | AWS - Dublin, Ireland |
| Ask Nicely | Customer NPS feedback | New Zealand |
| Avalara | Tax management for customer payments | |
| Awesome Screenshot | Taking screenshots and screencasts | |
| Bitly | URL shortening service | USA |
| PayPal | PCI compliant processor for customer payments | USA |
| Braintree | PCI compliant processor for customer payments | USA |
| ChartMogul | Analytics platform, providing information about subscription lifecycle, MMR, churn etc. | Germany |
| CookieBot | Cookie bar management tool | USA |
| Cloudflare | Performance and security platform | USA |
| Open AI | AI provider | The USA and around the world |
| Crazy Egg | Understanding customer usage - snapshots, screenshots, and recordings. | USA |
| Debounce | Email validation service | Germany |
| Gong.io | Video calls, transcribing | USA |
| Zoho | Email provision for brightlocal.ph | |
| Close CRM | Customer relationship management tool | USA |
| Chili Piper | Lead scheduling, pipeline management, custom deal management | USA |
| Learnworlds | Learning platform, powers BrightLocal Academy | |
| ChatBot | pre-sales live chat | |
| Pandadoc | Contract signing and management | AWS- EEA - Frankfurt |
| DropBox sign | Contract signing and management | USA |
| Profitwell | Churn and deliquent payment management | |
| Teamwork | CRM and customer success platforms | USA and within EU |
| Planhat | CRM and customer success platforms | |
| Postmark | Email sending services | |
| Mailgun | Email sending services | |
| Digital Ocean | Colocation (SaaS application) & hosting (corporate website) providers. | Data centres are located inside and outside the European Union. |
| RapidSwitch | Colocation (SaaS application) & hosting (corporate website) providers. | From time to time, personal information may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). |
| Sharesale | Affilate management platform | |
| Slack | Internal company communication | USA |
| Snowflake | Data warehouse (connects ChartMogul and on-premise hosted Metabase reporting tool) | |
| Xero | Company financial management and reporting | |
| Zapier | Automated workflows and service connections | USA |
| Zendesk | Customer support/ticket management | USA |
| Atlassian | Collaboration and project management | Allows you to choose between USA, Austrailia, Germany, Singapore, Canada, UK, Japan, South Korea, or Switzerland. |
| Survey Monkey | Website and platform surveys + customer and market research. Used for both marketing and product purposes. | Ireland |
| Twillio | SMS sending service | |
| Canny | A feature voting and changelog tool for product managers | Canny may, subject to this Section 11, Process Personal Data in the United States or anywhere Canny or its Subprocessors maintains facilities |
| HubSpot | Marketing CRM platform | Germany |
| MailChimp | Marketing automation and email marketing platform | USA |
| Pleo | Staff expense system | Ireland and Germany |
| CloudTalk | International calling and recording platform | UK |
| Streamyard | Streaming | |
| Simplecast | Podcasts | USA |
| Typeform | Customer Service contact-us form | |
| AgoraPulse | Social Media Management | |
| Userpilot | Software to provide in-app messaging | Optional - chosen to store our data within the EU. |
| Sana.ai | Automated meeting notes | |
| FireFlies | Automated meetng notes |